Shipping policy

Shipping Policy

🌎 Worldwide Shipping

Yes! Vitallys Life proudly ships to customers worldwide.

Please note that certain countries or regions may have import restrictions that can affect delivery availability. If you would like to confirm whether we ship to your location, please contact us at support@vitallys-life.com before placing your order.

📦 Shipping Methods

Standard Free Shipping

Orders are processed Monday through Friday (excluding holidays).
Processing time: 1–3 business days.
Tracking information provided after dispatch.

Priority Insured Shipping

Orders are processed Monday through Friday (excluding holidays).
Priority handling and processing.
Processing time: 1–2 business days.
Includes package protection and one complimentary replacement for packages confirmed lost in transit.

⏱️ Estimated Delivery Times

Delivery times are estimates and may vary depending on customs clearance, local postal services, weather conditions, carrier delays, or seasonal demand.

Region	Estimated Delivery Time
United States	7–15 Business Days
United Kingdom	7–15 Business Days
Europe	7–15 Business Days
Canada	7–15 Business Days
Australia	7–15 Business Days
New Zealand	7–15 Business Days
Rest of the World	10–30 Business Days

Please note that delivery estimates are not guaranteed shipping dates.

📍 Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number.

You can monitor your shipment at any time through our Order Tracking page.

If you do not receive tracking information within a few days after shipment, please contact us at support@vitallys-life.com.

❗ Tracking Updates & Transit Delays

Tracking information may occasionally experience delays due to carrier system updates, customs inspections, or transportation bottlenecks.

If your tracking has not updated for more than 25 consecutive days, please contact our support team. We will investigate the shipment and determine whether a replacement or resolution is appropriate.

📦 Delivered but Not Received

If your tracking status indicates that your package has been delivered but you cannot locate it:

Check around your property, mailbox, reception desk, or mailroom.
Ask family members, neighbors, or building management.
Contact your local courier directly using the provided tracking number.

For customers who purchased Priority Insured Shipping, eligible lost-in-transit shipments may qualify for a replacement after verification.

⚠️ Incorrect Shipping Address

Customers are responsible for ensuring that all shipping information is entered correctly at checkout.

Vitallys Life is not responsible for delays, losses, or delivery issues resulting from incorrect or incomplete addresses provided by the customer.

💰 Customs Duties & Import Taxes

Depending on your country, customs duties, VAT, import taxes, or handling fees may apply.

These charges are determined by your local customs authorities and are the sole responsibility of the customer.

Vitallys Life has no control over these fees and cannot predict their amount.

📩 Need Help?

If you have any questions regarding your shipment, delivery status, or tracking information, please contact our support team:

Email: support@vitallys-life.com

Business Hours: Monday – Friday, 9:00 AM – 6:00 PM

Average Response Time: Within 24 Hours

VITALLYS LIFE

Backed by science. Trusted by thousands. Supporting your journey to confidence, vitality, and well-being.

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